Effective Date: September 25, 2026
At VIVA Women's Health Collective & Midwifery Care, we value our patients' time and are committed to providing attentive, timely, and high-quality care. Maintaining an organized appointment schedule allows our clinical team to provide each patient with the time and attention they deserve.
We kindly request at least 24 hours' notice when you need to cancel or reschedule an appointment.
Providing advance notice allows us to offer the appointment time to another patient who may be waiting for care.
Appointments cancelled with less than 24 hours' notice and appointments that are missed without notice may be subject to a cancellation or no-show fee, in accordance with VIVA's current office policies and applicable requirements.
Any applicable fee will be communicated to the patient as appropriate.
We understand that delays occasionally occur. If you arrive significantly late for your appointment, we will make reasonable efforts to accommodate you.
However, depending on the remaining appointment time and the clinical schedule, we may need to shorten, modify, or reschedule the appointment to avoid delaying the care of other patients.
We recognize that illnesses, emergencies, severe weather, transportation difficulties, and other unexpected circumstances may arise.
Please contact our office as soon as reasonably possible if an unexpected situation prevents you from keeping your appointment. VIVA will make reasonable efforts to consider individual circumstances when applying this policy.
As a courtesy, VIVA may provide appointment confirmations and reminders by telephone, text message, or other available communication methods when authorized by the patient.
Appointment reminders are provided as a convenience. Patients remain responsible for remembering and attending their scheduled appointments even if a reminder is not received.
Patients who have consented to SMS communications may opt out of text messages at any time by replying STOP. For SMS assistance, reply HELP.
If you need to cancel, change, or reschedule an appointment, please contact us as soon as possible:
VIVA Women's Health Collective & Midwifery Care
15030 Washington Street
Haymarket, VA 20169
Phone: (571) 724-0171