Effective Date: September 25, 2026
Welcome to VIVA Women's Health Collective & Midwifery Care (“VIVA,” “we,” “us,” or “our”). These Terms & Conditions govern your use of our website and certain communications and services offered through VIVA. By using this website, you acknowledge these Terms & Conditions.
VIVA provides women's healthcare and related health and wellness services through qualified healthcare professionals.
Information provided on this website is intended for general educational and informational purposes. Website content is not intended to replace an individualized medical evaluation, diagnosis, treatment plan, or advice from a qualified healthcare professional.
If you are experiencing a medical emergency, call 911 or seek appropriate emergency medical care.
Appointments may be scheduled through available VIVA scheduling methods, including by telephone, online scheduling when available, or directly through our office.
Patients are responsible for providing accurate contact information and for notifying VIVA when their contact information changes.
Appointment availability, scheduling, and services are subject to change.
We ask patients to provide at least 24 hours' notice whenever possible when cancelling or rescheduling an appointment.
Late cancellations and missed appointments may be subject to a cancellation fee in accordance with VIVA's current cancellation policy.
Patients arriving significantly late may be asked to reschedule when providing care would interfere with other scheduled appointments.
We understand that unexpected circumstances and emergencies may occur and will make reasonable efforts to accommodate patients when possible.
Please refer to our separate Appointment Cancellation & Rescheduling Policy for additional information.
Patients are responsible for applicable charges associated with services they receive, subject to insurance coverage, contractual requirements, and applicable law.
Insurance coverage and benefits vary by plan. Verification of benefits or acceptance of an insurance plan does not guarantee payment by an insurance carrier.
Patients may be responsible for applicable copayments, deductibles, coinsurance, non-covered services, or other patient-responsibility amounts.
Patients should provide accurate and complete health information relevant to their care, including medications, allergies, medical conditions, health history, and other information requested by their healthcare professional.
Treatment decisions and informed consent for medical services are addressed separately as appropriate to the service being provided.
We respect the privacy of our patients and website visitors. Please review our Privacy Policy for information regarding collection, use, protection, and disclosure of information through our website and communications.
Protected health information may also be subject to VIVA's applicable Notice of Privacy Practices and federal and state healthcare privacy requirements.
By communicating with VIVA electronically, you acknowledge that electronic communications may have inherent privacy and security limitations.
Please do not use ordinary website forms, text messaging, or general email for emergencies or urgent medical concerns.
With appropriate consent, VIVA may send SMS/text messages related to:
• Appointment confirmations
• Appointment reminders
• Scheduling and rescheduling information
• Appointment cancellation updates
• Patient-care and customer-care communications
• Other service-related communications requested or authorized by the patient
Patients may consent to receive SMS communications verbally when scheduling an appointment or communicating with VIVA staff, or through another documented opt-in method made available by VIVA.
By opting in, you authorize VIVA to send applicable text messages to the mobile number you provide.
Consent to receive SMS messages is not a condition of receiving healthcare services.
Message frequency varies based on your appointments, interactions with VIVA, and the communications you have authorized.
Message and data rates may apply depending on your mobile carrier and service plan.
You may opt out of SMS communications at any time by replying STOP.
For assistance, reply HELP or contact VIVA at (571) 724-0171.
After opting out, you will no longer receive applicable SMS communications unless you subsequently provide consent again.
Mobile information, including phone numbers and SMS consent information, will not be shared with third parties or affiliates for their marketing or promotional purposes.
Please review our Privacy Policy for additional information about our privacy practices.
Wireless carriers are not responsible for delayed or undelivered messages. Delivery of SMS communications may depend on your wireless carrier, device, network availability, and other factors outside VIVA's control.
We make reasonable efforts to maintain accurate and accessible website information but do not guarantee that the website will always be uninterrupted, error-free, or continuously available.
Our website may contain links to third-party websites or services. VIVA is not responsible for the content, availability, or privacy practices of third-party websites.
Unless otherwise indicated, website content, branding, text, graphics, and other materials owned by VIVA may not be copied, reproduced, distributed, or used for commercial purposes without appropriate authorization, except as permitted by law.
Healthcare outcomes vary among individuals, and information presented on this website does not guarantee any particular medical or treatment outcome.
Nothing in these Terms is intended to waive or limit any right, responsibility, or protection that cannot legally be waived or limited under applicable law.
VIVA may update these Terms & Conditions periodically to reflect changes in our services, communications, website, or applicable requirements. Updates will be posted on this page with a revised effective date.
Questions regarding these Terms & Conditions may be directed to:
VIVA Women's Health Collective & Midwifery Care
15030 Washington Street
Haymarket, VA 20169
Phone: (571) 724-0171